Support

Open WhatsApp in Settings and choose a connection method. For the web connection, scan the QR code from Linked Devices on your phone. Business API has a separate setup flow.

Organization owners and admins can review plan changes and renewals in Settings > Billing. Contact support to downgrade, and review the price and terms before paying.

Answers depend on your knowledge base and assistant settings. Keep product, pricing, shipping, and return information accurate and current, and test answers before use.

Complete your organization details, connect a messaging channel, and test receiving and sending a message. Then add products, knowledge base content, and team members.

No. Start with the channel your customers use most. Add other channels once you have checked the connection and your team’s response workflow.

Scan the current code using Linked Devices in WhatsApp, rather than your phone’s camera app. If it has expired, request a fresh code and check your phone and browser connections.

Check the connection status in WhatsApp settings. Reconnect a disconnected session and test with a new message. If it keeps happening, send support the error time and connection status.

Check the channel status and the error shown beside the message. Before retrying, confirm the previous message was not sent. Give support the channel name and send time if you need help.

Yes. AI answers can be inaccurate. Keep prices, stock, and sales policies current, and review sensitive answers such as financial commitments or returns with your team.

Add real customer questions and your approved answers to the knowledge base. Configure the assistant’s rules and tone, then check its answers using realistic scenarios.

Yes. You can reply from Messages. Check the assistant’s automatic response settings before taking over to avoid simultaneous or conflicting replies.

Manage colleagues and their roles in the organization members section of Settings. If the option is missing, ask your organization owner or admin to check your access.

Access depends on your role and selected organization. Check the active organization, then ask an admin to review your permissions. Only owners and admins can manage billing.

Start in Products for manual entry. For a connected store, check its integration and sync status. Verify prices and stock before using the information in customer replies.

Review the store connection’s sync status and errors, and check its credentials and access. Give support the store name and an example of a product that has not updated.

Check your subscription and payment options in Billing to continue using the service. Review the end date and plan features in your account, and ask support if you need help choosing a plan.

Refresh Billing and check your subscription and payment history. Before paying again, send support the payment reference, time, and amount. Do not send card details.

Include your organization name, affected page or channel, error time, steps to reproduce, and a screenshot. Remove passwords, API keys, and private customer information.